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Frequently Asked Questions!

For your convenience, our most common customer questions are answered right here.

Not finding what you want?

Reach out directly through our Contact Us page.

Most Orders Ship Within 3 Days!

General Questions

I don’t see my size listed

If your size isn't listed, please send us an email or give us a call. We'd be more than happy to see if we can get a special order arranged for you.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express, and Maestro. We also accept PayPal for your convenience.

What are your shipping and handling rates?

We ship anywhere in the US for $8 and provide international shipping at a flat rate of $40. We also gladly offer free domestic shipping on orders over $100.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

Order Questions

I was double charged
Please double-check with your credit-card provider; sometimes they will hold more than one transaction in pending status, especially if it took a few tries to complete the transaction. If there is more than one transaction in “Processed” status, please call your credit card company first. But if the mistake is on our end, we'll get it taken care of ASAP. Call us at (775) 742-2931.
I did not receive my confirmation email/receipt email.

Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact the merchant directly or you may email Dressed Like That! at dressedlikethat@gmail.com for assistance.

Why was my order declined?
When "credit card was declined" appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up.

Return/Exchange Questions

What is your return policy?
We are unable to accept returns in exchange for refunds. We are able to accommodate exchanges in store and by mail.
How can I exchange my purchase?
To store: bring your order to our store. This is the quickest and easiest way to exchange merchandise and receive a credit or exchange item.
By mail: complete the “exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to Dressed Like That! as well as the item you would like to exchange it for. Customers are responsible for the return postage.  Shipping and handling charges are non-refundable unless merchandise is damaged or defective. 
What items are ineligible for exchange?

We are unable to accept gift cards or items that have been altered as acceptable for exchanges.  We are unable to accept exchanges on swimwear, intimates, and shape wear.

I exchanged my item, but did not get refunded the shipping and handling charge.
Unfortunately dressedlikethat.com shipping and handling charges are not eligible for refund unless the merchandise is damaged or defective.
I don’t have a receipt, can I still exchange my purchase?
Items purchased at Dressed Like That! are eligible for exchange at the item’s lowest selling price within the last 45 days.
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